CONGRATULATIONS AND WELCOME TO THE TERRA REALTY FAMILY!

We welcome you to our family with open arms.  Where the living is easy, is not just our motto; its the foundation for how we do what we do!  We strive to make the experience with Terra easy and we are available to assist you as you acclimate to life in a Terra Realty home or community.  We look forward to your move-in and sincerely hope that you will remain a long-term resident.

We know that moving can be a daunting task!  So many things to be done and not enough time to do it.  We understand and we are here for you.  Should you have questions regarding your home, or perhaps need assistance with locating vendors for the move?  Call us Monday through Friday 9 AM to 5PM.

You may also stop in to see us at 14906 Winding Creek Court, Suite 103-D (use rear parking for easier access).

Now that your rental application is approved, you must apply to the HOA (if applicable).  It is a common practice for Homeowners Associations to require authorization or approval for a new resident to move into the community.  With that said, all applicants/residents/tenants are responsible for the timely submission of their HOA application and fee to the Association.  Application and fee may be collected from applicant by the leasing agent; however the leasing agent has no control over HOA application processing times, nor the application fee.  No applicant will be permitted to move-in PRIOR to HOA approval so plan accordingly!

Terra Realty After Hours: 813.374.2363

when the automated message begins to play you may dial 218 at any time.  This will forward your call to voicemail for: Natasha Smith who is on-call for rental property emergencies.

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Additional Resources for Current Tenants

Moving can be both exciting and daunting!  As you prepare to move, here are some quick reminders which may help you along the way:

  1. Change your Mailing Address to the new location
  2. Complete and submit a mail forwarding request to the postal service
  3. Transfer utilities
  4. Transfer cable/phone accounts
  5. Coordinate move-in date/time with Terra
  6. Pick  up keys from Terra Realty or arrange to meet leasing agent or manager at property
  7. EXECUTE YOUR LEASE if this has not already been completed.  Must be completed at least 24 hours PRIOR to move in.
  8. Ensure you have your new mailbox number/key/location if applicable
  9. Confirm parking restrictions with property manager (particularly regarding moving and storage vehicles)
  10. Confirm towing or violation policies and notify your property manager of any concerns.
  11. Purchase water and light snacks for moving day (way to say thank you to friends and family that may be helping)
  12. Be prepared with move-in inspection form for new property and TAKE PICTURES
  13. HAVE FUN & WELCOME HOME

NOTE: If you have not already done so, visit the resident portal and activate your account.  Here you can review your account balances, submit and monitor maintenance requests, communicate with your property manager, and review and download lease related documentation.

Q: How can I find out if my community tows?

A: The best option is to review your lease documents which can be found in your resident portal.  If you still have questions, contact your property manager during normal business hours.

Q: I am going to be late on my rent, what is the collections process?

A: Generally speaking, rent is due on the 1st of the month and can be paid without penalty until the 5th of the month.  On the 6th of the month (unless a weekend or legal holiday) you will be charged an initial late fee of $75.00 and late fees will accumulate every day until rent is paid in full.  Payments are generally NOT accepted after the 5th of the month.

Q: I notified my manager that I would be late on my rent and they still posted a 3-Day Notice on my door.  Can they do that?

A: Yes, your manager is not REQUIRED to honor any payment plan arrangement.  The 3 day notice may be posted to your door even if you have previously informed the property manager that you will be late.

Q: My account was billed for a maintenance request, why do I have to pay for repairs?

A: According to your lease, you are responsible for certain repairs.  The landlord or property manager will coordinate the repair work, but the cost of such repair work is billed to you.  (Reference the maintenance provision within  your lease).

Q: I just received a violation notice from the HOA, what should I do.

A:  First, you must immediately notify your property manager, and scan, fax, or mail a copy of the letter to the manager.  Then you must IMMEDIATELY comply with the terms of the notice.  Failure to comply could result in action up to and including eviction.

Q: My landlord has just given me notice that the rent is going up. Can he do that?

A: YES, if you don’t have a written lease for a fixed term with no rent adjustments allowed. In other words, if you have a lease for one year and it is the fifth month, and the rent is set at a certain amount for the full year period, then the rent can’t be changed. However, if you are on a month-to-month tenancy, the rent can be increased on 30 days written notice.

Q: My rental will not allow pets. Can I still get one?

A: No! If your rental prohibits pets, having one anywhere on the premises for any period of time whether residing or visiting would be a breach of lease and you could be evicted.

Q: I have just received a 3-day notice to pay rent or quit. What is the longest I can stay before I have to move out.

A: Your landlord may proceed with evicting you at the expiration of the date listed in the 3 day notice.  DO NOT IGNORE THIS NOTICE.  If you are having trouble paying your rent, talk to your property manager.  There may be options available to help you.

Q: I am going to be moving out soon. Can I use my security deposit as my last month’s rent?

A: NO. A security deposit is not the same as a deposit for the last month’s rent which is required by some landlords. A security deposit is for the cost of repairs for excessive wear and tear or damage caused by the tenant or the failure of the tenant to pay certain rents. Any unused portion must be returned promptly to the tenant after they vacate the unit. The tenant is NOT entitled to use the security deposit for rent.

Q: I am moving how can I ensure I receive my entire deposit back?

ANSWER: When you moved in, you were provided with a move-in inspection form and instructed to complete and return it within a stated period of time.  If you completed and returned the inspection form, the property must be in the same condition as indicated in the inspection form, less normal wear and tear.  If you DID NOT return this inspection form, then it is assumed the property was in good condition and must be returned free of damages to any portion of the walls, floors, fixtures, features or elements within the apartment, or elements used solely by the tenant or residents guests friends, relatives invitees such as driveways, pools, decks, screens, etc.

Q: My landlord will not accept my partial rent payment, can they do that?

A: Yes.  The agreement between the landlord and the tenant is that rent will be paid on the 1st of the month.  The amount of rent listed in the lease agreement is “rent” and must be paid in order to remain compliant with the lease.  If the resident fails to pay all or a portion of the rent, the resident could be subject to eviction.

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